#ROCKY MOUNTAIN BANK NOTE COMPANY VERIFICATION#
#ROCKY MOUNTAIN BANK NOTE COMPANY PASSWORD#

There will not be any interruption in this service.

Credit cards: You may continue using your TCM/ICBA credit card as usual.Please take note of your account balance at the close of business. You can activate and begin using your debit card effective May 13 at 5:00 p.m. Debit cards: First Western debit cards were mailed in April 2022.For a complete list of services, key dates, disclosures, terms and conditions, please check your mail for the First Western Trust Welcome Guide. This Quick Reference Guide provides information about select services. Mountain Time, Rocky Mountain Bank will fully merge with First Western Trust. Quick Reference Guide for Banking ServicesĪs of May 13 at 5:00 p.m. We sincerely appreciate your patience during this transition, and we look forward to continuing to serve you as our valued First Western client. We will resolve the issue as quickly as possible and notify you by email when the issue is resolved. Please provide detailed information about your experience, e.g., the account to which I want to transfer funds is not visible in my online profile. If you are having trouble viewing accounts online, or with transferring funds between accounts, please contact us at for assistance. Please contact us by email at for faster service or urgent needs.Īccounts not visible or transferring between accounts Typically, new cards will arrive within seven days. Need a new card: If you did not receive a new card, we can order one for you. (This number is not the authorized signers TIN.) Business debit cards: The automated system prompts you to enter the card number and enter the last four digits of your business’ TIN.Personal debit cards: The automated system requires that you enter the card number and last four digits of your social security number.If you have trouble with the automated system, please contact us by phone at (307) 739-3910 for assistance. The card has no ATM fees worldwide and no foreign currency exchange fees.Īctivating your debit card: Call 1-86 to activate and choose a new PIN. After activation, you can begin using your new card right away. Please locate your new First Western Trust MasterCard™ Debit card, follow the instructions to activate it, and choose a new PIN. Your new First Western debit card was mailed to you in April. Your existing Rocky Mountain Bank debit card will no longer work. A banker will verify your User ID and assist you with logging into Online Banking. Contact us: If you continue to experience a problem after the third login attempt, please contact us by phone at (307) 739-3910.Please return to the first screen and reenter your User ID again.

#ROCKY MOUNTAIN BANK NOTE COMPANY VERIFICATION#

User IDs are case sensitive: If you attempt to log in to Online Banking and advance to a security screen that displays verification phone numbers you do not recognize, remember that User IDs are case sensitive.

#ROCKY MOUNTAIN BANK NOTE COMPANY PASSWORD#

It contains information about your User ID and the temporary password you need to log in to Online Banking for the first time.

Confirm your User ID: Be certain you have reviewed the Online Banking, Bill Pay, and Mobile Banking services letter that First Western sent to you in mid-April.

Please take the following steps to help in accessing our Online Banking service: You may also contact your private banking team directly by phone, however, please note that our response time may be slower than normal during this transition. If you have questions or need additional assistance, please send us an email at with a description of the issue you are experiencing, and we will be happy to assist you.

The following Self-Help for Common Services are designed to help you if you experience difficulties accessing your accounts or services. We appreciate your business and thank you for your patience during this transition. The weekend of May 13, your account information and services with Rocky Mountain Bank transferred to First Western Trust’s systems.

Post-Conversion Assistance with Common Services

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